At GIFTMASTER (a brand under SLG HERBAL MASTER (M) SDN BHD), customer satisfaction is important to us. We strive to fulfill every order accurately and on time.

Unfulfilled Orders

If an order is not fulfilled, customers may request a refund by contacting our admin team via email or WhatsApp.

Contact Information

📧 Email: [email protected]
📱 WhatsApp: 011-52227888

Please include your order number, purchaser name, and reason for the refund request to help us process your request efficiently.

Refund Processing

• Refund requests for unfulfilled orders will be reviewed and approved accordingly.
• Once approved, refunds will be processed using the original payment method.
• Processing time may take 7–14 business days, depending on your bank or payment provider.

Non-Refundable Situations

• Orders that have already been prepared, dispatched, or delivered
• Incorrect or incomplete delivery details provided by the customer
• Change of mind after order confirmation
• Delays caused by courier services, weather conditions, or circumstances beyond our control

Contact Us

For any refund-related inquiries, please contact us at:
📧 [email protected]
📱 011-52227888